Skilled Service Desk

Client: Toyota

Project

• Skilled Service Desk
• Knowledge Management System
• IT Communication

Project Responsibilities

• 1st line support
• Training/coaching of new Service Desk members
• Acting backup of Service Desk Manager
• Administrator & content provider of Service Center Knowledge Base (KB.net)
• Creating Support Process Flows
• Responsible Communication
• Graphical work: folders for newcomers (tips&tricks), Service Center branding

Technologies Used

• MS Office
• Active Directory
• Toyota proprietary apps