Omnitracker trainer

Client: Defense (government), UZ Gent, D’Ieteren Project Roll-out of the Omnitracker suite, tailored to specific customer needs Training and after-care program Project Responsibilities Co-developer Omnitracker Head trainer Omnitracker: day-to-day use, customizations, tips&tricks

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ICT behind bars

Client: CVO Mechelen / Mechelen prison Project Ending up behind bars is a profound experience that makes you almost forget about life after prison… We should however make sure that the prisoners have the proper tools for reintegration into society Basic word processing and spreadsheet skills can facilitate that process Project Responsibilities Trainer: delivering 2 […]

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Developing training for ICMS

Client: TCD (CEMAC and Dynamis) Project ICMS is the new national digital platform for emergency planning and crisis management, operated on behalf of Belgium’s Ministry of the Interior. Roll-out has been a success. The next phase is making sure all relevant parties (some 4000 users) are able to use the tool as efficiently as possible […]

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Workshop: digital media, apps and games for children

Client: Karel De Grote Hogeschool Project Workshop: How to integrate digital media, apps and games into the world of daycare, out-of-school care etc. Students were challenged to set up a policy for an imaginary daycare centre they would have to run. Critical thinking was encouraged. Project Responsibilities External Subject Matter Expert: providing substantial knowledge base […]

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Talk: Introversion vs Networking Events

Event CTG Experience Day 2014 (networking event) Title “An introvert’s guide to Experience Day… and other dangers” Summary Networking events are awesome. But not always for introverts. This talk shows the epic journey we must undertake – via Inspiration, Truth, Strength and Danger – in order to reach an introvert’s goal in this situation: Survival! […]

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Skilled Service Desk

Client: Toyota Project Skilled Service Desk Knowledge Management System IT Communication Project Responsibilities 1st line support Training/coaching of new Service Desk members Acting backup of Service Desk Manager Administrator & content provider of Service Center Knowledge Base (KB.net) Creating Support Process Flows Responsible Communication Graphical work: folders for newcomers (tips&tricks), Service Center branding Technologies Used […]

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